Location 

1. Where is Hotel Ambasciatori Mestre?

   The Hotel is located at the beginning of Corso del Popolo in Mestre, Venice - Italy.

   How do I get to Hotel Ambasciatori Mestre?

   Detailed direction to the Hotel Ambasciatori Mestre:
   by plane
   by train
   by car

Rooms and services 

1. What kinds of room are there in the hotel?

   All kinds of room are no-smoking, have in-suite bathroom and air conditioning.
   Single room (hosts up to 1 adult)
   Double room and Superior double room (host up to 2 adults)
   Triple room (hosts up to 3 adults)
   Family room (hosts up to 4 adults)
   Junior suite (hosts up to 2 adults)

   Which services are there in the rooms?

   Bath Amenities
   Minibar
   Black-Out Curtains
   LCD SAT TV
   Wifi broadband access
   Telephone
   Desk
   Safe-deposit box
   Alarms - Audible
   Electronic Smoke Detector
   Convenient Electrical Outlets
   Desk Level Electric Plugs
   Non Allergenic Pillows

Check-in and check-out 

1. What are check-in and check-out time?

   Check-in is set at 02:00 PM, check-out at 11:00 AM

2. Can I have a late check-out?

   Yes, upon availability or by reserving a Special Offer with this feature.

3. Where can I store my luggage?

   If you arrive before the check-in time or I leave after the check-out time, you can leave your luggage for free at the hotel luggage storage.

4. Can I send my luggage to the hotel in advance?

   Yes, it is possible. Please get in touch with the hotel reception about how this can be done.

5. Can you hold my luggage until my next stay?

   Yes, we can. Please get in touch with the hotel reception about rates.

Breakfast 

1. What time is served breakfast?

   Brekfast is served at the Restaurant from 7:00 A.M. to 10:00 A.M.

2. What is served for breakfast?

   The american buffet breakfast offers cold and hot plates:
   Hot Tea
   Fresh milk
   American and italian coffee
   Fruit juices in 4 flavours
   Brioches and cakes
   Corn flakes
   Muesli
   Eggs and bacon
   Fresh fruits salad
   Fresh bread
   French bread
   Wholemeal bread
   Cold cuts
   Cheese
   Yoghurt
   Butter
   Chocolate
   Nutella™
   Jam in 5 flavours
   Honey
   

Hotel facilities and services 

1. Which facilities are there in the hotel?

   Two meeting rooms, a Restaurant, a bar with a wide lounge and a free access gym.
   Complete list of available hotel facilities.

Booking, reservation, tax and payment 

1. How can I make a reservation?

   You can make a reservation using the online booking panel or sending a fax filling the booking form with the requested information. Note that a valid credit card is required as a guarantee of your reservation.

2. Is a credit card required to make a reservation?

   Yes, it is. A valid credit card is required as guarantee of your reservation.

3. What's about Reservation security and Privacy policy?

   For your protection, the reservation processing is handled on a secured server that encrypts your credit card information. Please check the Privacy Policy section for detailed information.

4. Will my credit card be charged prior to my arrival at the hotel?

   Before arrival, we will verify the credit card and pre-authorize the first night of your stay. An invalid credit card will automatically cancel the reservation.
   In case of non-refundable rates the credit card is charged during the reservation process.

5. When and where do I pay for my accommodation?

   You will pay on the last day of your stay at the hotel reception. For long stay reservations a temporary check-out will be issued every four nights.

6. How can I cancel or modify a reservation?

   You can use the booking panel, click on Guest code submit your reservation code to access to the cancellation form.
   You can also contact the hotel by email [email protected] or via fax 0039-041-5310074.

7. What is your cancellation policy?

   For cancellations up to 2 days before the date of arrival: No fee will be charged. For later cancellations or in the case of no-show: the complete amount of the reservation will be charged on your credit card.

8. Which credit cards can be used to guarantee a reservation?

   American Express , Diners Club , Japan Credit Bureau , MasterCard, Visa.
   
   

9. Is the price per room or per person?

   The price is per room.

10. What is included within the price?

    Prices are listed in euro, and include VAT, buffet breakfast.

11. Do I have to pay extra taxes?

    Yes, the Tourist tax. 
    From late 2011 the Municipality of the City of Venice enforced the 'Tourist Tax' for visitors staying overnight. 
    
    
    Venice City Tourist Tax presentation

12. How much is the Venice City Tourist Tax at Hotel Ambasciatori Mestre? 

    The 'Tourist Tax' is levied on the first five nights of any overnight stay. 
    It is calculated on the hotel's stars and its location. 
    The tax is FREE for children 0-10 years of age. 
    
    Tourist Tax tariffes at Hotel Ambasciatori Mestre 
    From 1^st february 2014 to 30^th november 2013 
    EURO 2,80 per day per person aged 16 or over 
    EURO 1,40 per day per children 11-15 years of age 
    
    From 1^st december 2014 to 31^st december 2013 
    EURO 1,96 per day per person aged 16 or over 
    EURO 0,98 per day per children 11-15 years of age 
    
    Venice City Tourist Tax tariffes.

Hotel support 

1. Do you provide laundry service?

   Laundry service is provided at low cost upon guests' request.

2. Can you arrange flowers, cakes and other special requests?

   Yes, we can. Please, get in touch with the hotel reception in advance, they will be happy to give you full support on this.

3. Can I reserve a car parking space?

   Yes, you can. Get in touch with hotel reception for further details: [email protected].

4. Is there a restaurant in the Property?

   Hotel Ambasciatori provide restaurant service in the Property.

5. Does the hotel offer an Internet access?

   Yes, hotels and rooms provide wi-fi internet access.

6. How much does the internet connection cost?

   Internet access service is free of charge.

7. Are baby cots available for the rooms?

   Baby cots are available on request. Please get in touch with hotel reception about details.

8. Do you have non-smoking rooms?

   Yes, we do. We can provide rooms suitable for non-smoking guests.

9. Do you have a pet policy?

   We are sorry, pets are not allowed.